HOW CAN I CONTACT YOU?
Please email any queries to
WHAT SIZE SHOULD I ORDER?
Please refer to the Fits Guide on the relevant section of the website.
HOW MUCH DOES DELIVERY COST?
We ship domestic UK order using Royal Mail, and offer Express and International services using UPS.
WHAT PAYMENTS DOES DOUBLE CROSS ACCEPT?
Currently we accept Credit Card Payments, Paypal and Apple Pay.
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please contact us at firstname.lastname@example.org before 3pm GMT. We will not be able to make any changes beyond that period.
WHEN WILL MY ORDER ARRIVE?
UK domestic orders are usually delivered in 3-5 working days. UK express orders are usually delivered in 1-2 working days. International shipping will vary based on your country of residence. There may also e the occasional delay due to Customs Clearance processes which are out of our control.
HOW CAN I TRACK MY ORDER?
When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email email@example.com
WILL HAVE TO PAY DUTIES AND TAX ON MY ORDER?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that Double Cross does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Double Cross, please contact your local customs office to find out more information if you are unsure of the charges.
HOW DO I TAKE CARE OF MY GARMENT?
Please follow recommend care instructions on the garment label.
WHAT IS YOUR RETURNS POLICY?
We offer 7-days hassle-free return for your t-shirt.
The item/s must be in original condition with tags remaining in place. Item/s must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.
Double Cross offers a full refund (item price excluding original shipping cost).
All returns can be sent to our Returns Warehouse based in London.
HOW DO I REQUEST A RETURN?
We offer 7-days hassle-frees. To initiate a return, simply email us at firstname.lastname@example.org using the e-mail address used to place your original order.
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
Once the items have been received, we will send your new piece/s out or you will receive your refund (item price excluding original shipping cost).
Double Cross cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
WHAT IF THE ITEM I RECEIVE IS FAULTY OR DAMAGED?
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at so we can urgently review the matter for you.